Welcome to CX Expert Asia, your customer experience community portal.

The goal of CX Expert Asia Community

Customer Experience

To empower businesses throughout Asia, we offer bespoke CX strategies, training, and consultancy services. Tailored to each organization's distinct needs and challenges, our solutions aim to elevate customer satisfaction, foster loyalty, and drive profitability.

Patient Experience

To enhance patient experience across healthcare facilities, we provide customized strategies, training, and consultancy services. Tailored to address specific challenges in healthcare, our solutions focus on improving patient satisfaction, fostering trust, and supporting overall quality of care.

Advantages for Your Business: -

Unlock Market Potential

With a deep understanding of the diverse cultures, consumer behaviors, and market dynamics across Asia, we tailor CX strategies that resonate with local audiences, helping your business connect more effectively and grow in these markets.

Achieve Tangible Results

Leveraging over a decade of experience advising multinational corporations, we deliver proven CX initiatives that drive business growth and produce measurable outcomes, ensuring your investment translates to real success.

Maximize ROI with Customized Solutions

Our bespoke CX solutions are crafted to address the unique challenges and opportunities your business faces in the Asian market, ensuring maximum effectiveness and a higher return on investment.

Stay Ahead with Industry Insights

As thought leaders in Southeast Asia, we keep you informed of the latest industry trends, best practices, and innovations, empowering your business with cutting-edge strategies to maintain a competitive edge.

Build Customer Loyalty

Our commitment to building customer-centric cultures within organizations ensures that your business prioritizes the needs and preferences of customers, driving long-term success, loyalty, and repeat business.

Awards

What Sets Us Apart?

Our economic analysis will enable you to build a robust business case by quantifying both cost-efficiency savings and enhanced revenue benefits. To help reduce risk, we work with you through a simple 3-stage process:

Stage 1

Local Expertise

CX Expert Asia possesses deep knowledge and understanding of the Asian market, including its diverse cultures, languages, and business practices. This local expertise allows for the development of CX strategies that are culturally relevant and resonate with Asian consumers in a way that global firms may struggle to achieve.

Stage 2

Holistic Approach

Holistic Approach: CX Expert Asia takes a holistic approach to CX, recognizing that it encompasses every touchpoint and interaction a customer has with a brand. This approach goes beyond surface-level solutions to address underlying issues and create comprehensive CX strategies that drive lasting results.

Stage 3

Innovative Solutions

CX Expert Asia is committed to staying ahead of the curve by embracing innovation and leveraging emerging technologies to enhance the customer experience. This includes tools such as AI, machine learning, and data analytics to gain deeper insights into customer behaviour and preferences.

Stage 4

Results-Oriented Approach

CX Expert Asia is focused on delivering measurable results for its clients, whether it's increased customer satisfaction scores, higher retention rates, or improved bottom-line performance. This results-oriented approach ensures that CX initiatives are tied directly to business objectives and deliver tangible value.

Stage 5

Collaborative Partnerships

CX Expert Asia values collaboration and partnership, working closely with clients to understand their unique challenges and co-create solutions that align with their goals and objectives. This collaborative approach fosters trust and transparency, leading to stronger, more effective CX strategies.

Meet Our Team

As technology has advanced, it has become clear that CX designers must consider the needs of all users across many platforms in different contexts.

A.Santhakumaran ACXS

CEO/ Founder

Experience: 25 Years

Phone:+6019-3819664

Founder, International keynote Speaker, Author, CX Thought Leader, Award Winner. International Awards Judge

A. Santhakumaran, a seasoned Customer Experience (CX) thought leader and consultant based in Kuala Lumpur, has over two decades of corporate experience across diverse industries. As the founder, international keynote speaker, author, and CX thought leader, Santhakumaran is recognized for his innovative approach to enhancing patient and customer experience. An award-winning international judge, he is known for his deep understanding of the Asian market and his transformative impact on businesses and healthcare institutions alike. With a strong commitment to excellence, Santhakumaran continues to drive improvements in patient satisfaction and overall healthcare quality.

Theivanai Muniandy

Lead Customer Service Experience Consultant

Position :Customer Service Experience Lead Consultant

Experience:10 Years

Phone:+60 16-247 8777

Education Credentials: -

Master of Education, Majored in Educational Psychology, AeU
BA (Hons) in Psychology, UCSI University
Diploma in Information System Administration, CHANNEL (JPK)
HRDF/PSMB Certified Trainer (TTT/20347)
Vocational Training Officer, ITI
SKM Level 2 & Level 3 in Office Management, CHANNEL (JPK)

An intrinsically creative person, Theva leads a highly motivated and professional team of trainers cum educators who constantly raises the bar on training excellence. She has close to 10 years’ experience in different backgrounds - including Training, Teaching, Sales & Marketing, Fitness Industry, Business Development, Key Client Management as well as Customer Care. With a Masters in Educational Psychology, HRDF trainer and Vocational Trainer certification, Theva is a leadership training expert who sees training as a tool to uplift people from all walks of life and help them do better at work and in life through quality training and development and also masters the art of Adults Learning.

Join the largest CRM and customer experience community in Asia

Join Now